mozilla community support - MozillaZine Forums
mozilla community support - MozillaZine Forums: "Posted: Tue 10th Feb 2004 10:14am mozilla community support
I would like to make a couple comments about Mozilla community support.
Why am I doing this here? Because it is hard to find a better place, though this does not seem perfect!!
I was looking at the new logos in support of FireFox, but suddenly read the end of the page: these are trademarks of Mozilla Foudnation and their usage giudelines is now being decided upon
This is crazy! Here you have a beautiful open source browser that is being spearheaded as the free and open solution to browser worries, but it is not obvious to you that these logos should immediately be made available under Creative Commons licenses or something similar??
Anyways, so I have this issue and I want to share it with someone over at Mozilla. I go to Contact page, and start looking through all the 'if you want a license', 'if you want a donation', 'if you have a technical comment'. but there is no page about 'if you are a community member with an issue link!!!'. i go to mozilla evangelism and I learn that if i know something about programming (I don't), i can discuss standards issues with webmasters of different sites. is that what evangelism boils down to??
This has been annoying me for a long time. Example. Firebird had major problems with flash plugins. TO find a solution you had to scroll through different pages,look through FAQs that weren't completely clear or helpful and end up in forums. Forums are a terrible support mechanism: usually, I find the same question asked as I want to ask (GOOD!) but afterwards comes nothing, or nothing useful, or more frustrated users with same problem.
And the attitude, visible also on this forum: 'if you have searched the forum, you would have found...'. searching forums is annoying. if you don't have the firepower to write proper FAQs then s"
I would like to make a couple comments about Mozilla community support.
Why am I doing this here? Because it is hard to find a better place, though this does not seem perfect!!
I was looking at the new logos in support of FireFox, but suddenly read the end of the page: these are trademarks of Mozilla Foudnation and their usage giudelines is now being decided upon
This is crazy! Here you have a beautiful open source browser that is being spearheaded as the free and open solution to browser worries, but it is not obvious to you that these logos should immediately be made available under Creative Commons licenses or something similar??
Anyways, so I have this issue and I want to share it with someone over at Mozilla. I go to Contact page, and start looking through all the 'if you want a license', 'if you want a donation', 'if you have a technical comment'. but there is no page about 'if you are a community member with an issue link!!!'. i go to mozilla evangelism and I learn that if i know something about programming (I don't), i can discuss standards issues with webmasters of different sites. is that what evangelism boils down to??
This has been annoying me for a long time. Example. Firebird had major problems with flash plugins. TO find a solution you had to scroll through different pages,look through FAQs that weren't completely clear or helpful and end up in forums. Forums are a terrible support mechanism: usually, I find the same question asked as I want to ask (GOOD!) but afterwards comes nothing, or nothing useful, or more frustrated users with same problem.
And the attitude, visible also on this forum: 'if you have searched the forum, you would have found...'. searching forums is annoying. if you don't have the firepower to write proper FAQs then s"
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